DELIVERY TERMS 22.5.2026

Prices Net prices (VAT 0%) per full package. We reserve the right to make price
adjustments in the event of changes in currency exchange rates, country of origin, Finnish government authority charges, freight costs or raw material prices.
Made to measure worktops
Pricing and delivery terms according to quotation.
Payment terms 14 days net, unless otherwise agreed.
Overdue interest According to the applicable Interest Act. Invoiced twice per year.
Delivery
Free at our warehouses Lapinjärvi/Kolho, unpacked.
Order / delivery quantities Full packages +/- 10% of the order quantity.
Packaging, handling and pallet costs
Deliveries under 200 eur + VAT: 25 eur + VAT
Deliveries over 200 eur + VAT: 39 eur + VAT
Paper Invoice 5 eur
Invoicing
According to prices valid on the delivery date, unless otherwise agreed.
Product liability
We are not liable for indirect costs or damages. If the material supplied by us is
defective, our liability is limited to the value of the defective material only. We do not compensate installation or dismantling costs.
Claims
Claims must always be made in writing, and photos of the claimed product must be attached to the claim. Claims must be submitted without delay after the defect has been discovered, however no later than 2 months from the delivery date.
Visible damage must be noted on the consignment note and reported to the supplier
without delay using the claim form. Hidden defects must be reported to the supplier as soon as possible after receipt using the claim form, however no later than six (6) days from receipt of the shipment.
In cases where visible damage has not been noted on the consignment note or the notification period for hidden defects has expired, we reserve the right to charge for replacement products.
Return of goods Returns are accepted only with the seller’s approval. Returned goods must include the return form provided by the seller. For faultless returned goods, 80% of the invoiced price will be credited if the customer has paid all return-related costs and the return report has been completed appropriately.
The right of return does not apply to products ordered separately for the customer outside the warehouse program.
Transport insurance The insurance fee is 0.90% of the final invoice amount unless the customer informs us in writing that they will insure the shipments themselves.
Force majeure clause According to the definitions of the International Chamber of Commerce.
CURRENT PRICE LIST ANNULS ALL THE EARLIER PRICE LISTS.
The price list is valid until further notice.
Orders export@carlocasagrande.fi
baltia@carlocasagrande.fi

Orders from online store Carlo Casagrande & Co Oy provides a user name for the client which is used for online ordering (www.carlocasagrande.fi). The client is obligated to ensure proper safe-
keeping of user name and prevent misuse thereof. The seller is obligated to block the user name immediately according to the client’s wish. The request for blocking the
user name must be sent in written form by email export@carlocasagrande.fi or baltia@carlocasagrande.fi. The client is liable for orders placed using the given user name even if the order was placed as a result of unauthorised use or misuse of user name and it is not a situation where the seller has delayed the blocking of user name.
Cancelling orders placed in the Internet
If the client wishes to cancel the order of the goods, he/she must notify the seller
immediately. If the seller has sent a confirmation, then the purchaser has no right to cancel the order.
Website is used on the user’s own responsibility. Carlo Casagrande & Co Oy does not ensure that the software used on the website, online applications or other services offered on the website are completely flawless or operate uninterruptedly.
Carlo Casagrande & Co Oy is not responsible for any indirect or accidental damage or damage comparable therewith which can stem from the use of this website or services named on the website.
Carlo Casagrande & Co Oy tries to forward all orders, but Carlo Casagrande & Co Oy cannot ensure the availability of any products on the website. Carlo Casagrande & Co Oy reserves the right to stop the sale of products displayed on the website on its own initiative and without notifying in advance.
Carlo Casagrande & Co Oy reserves the right to update, change and correct conditions of use and data protection practice at its own discretion and at a suitable time.
Materials and content displayed on the website are forwarded in such form without any directly or indirectly expressed guarantees, including guarantee of product
marketability or guarantee of product suitability for conditions of use.
Carlo Casagrande & Co Oy does not guarantee that the data on the websites published by third persons and found via links are correct or complete.
We follow the GDPR regulations beginning 25.05.2018
In our data programs we save information about our customers and suppliers such as
company name, vat number, address, telephone and fax numbers. However also information about the companys contact persons name, email adress and telephone number. Our data also contains information such as orders, confirmations, invoices, products, pricing etc. and communication regarding the above mentioned.
This information will not be forwarded to outsiders, it is only kept for normal business co - operation between our companies.
WE RESERVE THE RIGHT TO MAKE CHANGES.

Terms of delivery 22.5.2026